To request a change to your order, please fill out the Order Change Request here.
This form can also be accessed in from a link in your Order Confirmation email, or from the Order Detail in my.bayphoto.com.
Accessing the Order Change Request from your Order Confirmation email:
After an order is submitted, you should receive a confirmation email within 30 minutes, depending on incoming order volume and the amount of data contained in your order. In the confirmation email, you will find a link labeled "Click here to Change or Cancel your order." Clicking that link will bring you to the Change Order Request form on our site where you can enter information, such as changes to your order, additional notes you wish to provide, or simply request that the order be canceled.
Accessing the Order Change Request from the Order Detail in my.bayphoto.com:
- Sign into your account at my.bayphoto.com
- Click on the order you wish to change.
- If your order has not yet been printed, you will see a red button to “Change or Cancel Your Order” in the upper right.
- Clicking that button will take you to the Change Order Request form.
Once you’ve submitted the Change Order Request using one of the methods above, an automated email reply will be sent to let you know if the change is possible. We may need to contact you further to clarify and confirm requests are possible.
Typically there is a delay of 30 minutes between when the order confirmation email is sent, and when the order enters production, so we cannot guarantee that any change or cancellation request sent after 30 minutes will be accommodated. It is best to contact us directly in that case.