Support Center

I entered a Promo Code, why don't I see the discount?

When a valid Promo Code is entered, the discount will not be reflected on your Order Confirmation email, and may not be shown during the checkout process. 

As long as you enter a valid code, and the products you are ordering are part of that promo, we will adjust the cost on our end before the order is charged to your credit card.

Promo Codes behave differently depending on the ordering system that you use:

  • When ordering through our Online Ordering App on bayphoto.com, Promo Codes can be entered in the cart, and you will be notified whether or not they are valid, but the order totals within the cart will not reflect the discount. Your invoice will be adjusted before the order is charged to your credit card.
  • In Bay ROES, Promo Codes are not applied within the application itself, but as long as you enter a valid code, and the products you are ordering are part of that promo, we will adjust the cost on our end before the order is charged to your credit card.
  • When ordering in Bay Designer, Promo Codes will be applied to the order during the checkout process, so you will see the discount in real time.

Contact Us

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