Support Center

Migrating to the New Version of Bay ROES

We’ve updated Bay ROES to bring you a simplified ordering experience!

How you get the new version of Bay ROES:

Click here to visit bayphoto.com and go to Order > Bay ROES, then click the Launch Bay ROES button.


What’s new in this version of Bay ROES:

We’ve reorganized some things to allow us to better expand our product offerings in the future.

The biggest change you’ll notice is that we’ve combined the Professional and Economy versions of ROES into one version.

By default, all images are corrected by our highly trained technicians for color and density. If you prefer to manage your own color, you can order Standard Prints from the Photographic Prints - Economy Catalog, or choose “No Color Correction” in the cart in all other catalogs.

Photographic Prints are now organized into tabs by Paper Surface to make it easy to combine multiple paper surfaces in the same order. You’ll select your paper surface first, then your print size.

Several other products have been moved into their own catalogs, to make them easier to find and order. Don’t be shy about exploring the wide variety of products we offer.
 

Here’s what you need to do to migrate:

  1. Visit bayphoto.com/order/bay-roes/ and Launch Bay ROES. You'll know which version is the right one by the new icon that looks like this:

     
  2. Send any saved orders from the legacy versions of Bay ROES Pro or Bay ROES Economy versions by September 15, 2017. These versions will cease to be supported after that date. 
     
  3. If you have favorites, migrate them (instructions can be found here)
     
  4. Once you’re migrated, it is safe to delete shortcuts for outdated versions.
We are committed to making this as easy of a transition for you as possible. If there's anything we can do to help you along, please do not hesitate to contact us. We're here for you!

 

Legacy Versions of Bay ROES

While we strongly encourage everyone to migrate to the new version of Bay ROES as soon as possible in order to access the latest selection of products, the links below will launch the old legacy versions if there is a need:

Contact Us

desk_support@bayphoto.com
https://cdn.desk.com/
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