Support Center

General Info & FAQs

  • Holiday Season FAQs

    2018 Holiday Hours and Deadlines We will be closed for Thanksgiving Thursday, November 22nd. We will be back at work Friday, November 23rd. We will be closed for Christmas T...

  • File Size & File Preparation Guidelines

    File Size: We recommend that you do not resize your files for ordering. Simply send them as they are and we will resize your files as needed (see below for exceptions). If you pr...

  • Advanced Color Management

    Color Correction vs. No Color Correction: Our color correction process is intended to adjust the files you send for ideal output on our end. The color correction staff members are...

  • What image file formats are accepted?

    The following file types are accepted by our ordering applications: JPG format sRGB or Adobe RGB color embedded 8 bits per channel Baseline Standard encoding ...

  • Can orders be submitted via FTP?

    In Bay ROES, the order file can be compiled, but does not have to be immediately uploaded through ROES. On the last step in the checkout process, select "Save to disk for alternate...

  • How to Order Custom Sizes

    Custom sizes can be made for some of our products, and you can order them through Bay ROES. Here is how to order them: NOTE: All custom sizes require that the file be cropped to t...

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