Support Center

Products & Services

  • What are your print size limitations?

    Photographic Prints: Unmounted: 30x120" Gatorfoam mounting: 30x60" Styrene mounting: 30x40" Standout mounting: 30x40" (no custom sizes) Masonite mounting: 30x40...

  • What is the difference between Photographic and Fine Art Canvas?

    We offer both Photographic Canvas and Fine Art Canvas. Photographic Canvas Prints are made from a silver halide photographic print that is bonded to canvas using heat and pressure...

  • MetalPrints FAQs

    Q: How should I prepare my image files for MetalPrint orders? A: Ideally, files should be JPG format, Adobe RGB color embedded, and 200-300 PPI at print size. Q: What is the basi...

  • Xpozer FAQs

    Q: How does the Xpozer print material cope with changes in humidity and temperature? Will it warp? A: The Xpozer print material is made of a high-quality plastic sheet that can ha...

  • Xpozer Assembly & Installation Instructions

    Following are instructions for Care, Handling and Installation of Xpozer Prints and Xpozer Expo Display Kits. Xpozer Assembly and Hanging Tutorial Xpozer Expo Display Kit...

  • How can I add my custom studio logo to a product?

    Studio logos can be added to select products in ROES automatically once the studio logo has been placed on file with Bay Photo Lab. To be sure that the logo prints properly, please...

  • Do you imprint studio logos on album covers?

    Yes, but logos can be imprinted on Kingston Albums only. Cost is a $75 one-time setup fee to create each custom die. After the initial set-up fee, each use of the logo imprin...

  • Do you offer Studio Sample discounts?

    Yes, we offer sample discounts on most products. The discount amount is either 25% or 50% off, depending on the product type. Please contact us for the applicable discount on items...

  • Care, Handling & Installation Instructions

    Following are instructions for Care, Handling and Installation of popular products. Click on the links to view: Acrylic Prints Care & Handling, Installation (PDF) Album C...

  • I lost my CollageWall installation instructions, can I get instructions online?

    If you have lost the Instructions sheet that comes with a CollageWall arrangement, the instructions are in video form at the CollageWall Installation page here: http://wallcollage...

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