Support Center


  • Can I make changes to my order?

    To request a change to your order, please fill out the Order Change Request here. This form can also be accessed in from a link in your Order Confirmation email, or from the Orde...

  • How can I check the status of my order?

    We have created a variety of ways to check your order's status: Log into your account from the "Sign In" button in the upper right corner of the main site, or click here. ...

  • When will my order be ready?

    Turnaround times vary based on products and services ordered. Photo paper prints without mounting, press printed cards, and fine art paper prints without mounting typically have a...

  • How do I add a promo code to my order?

    We have promo codes available throughout the year. The promo codes shown on our Specials page are announced by email. On Tuesdays, we often post short-term promo codes on our Faceb...

  • I entered a Promo Code, why don't I see the discount?

    When a valid Promo Code is entered, the discount will not be reflected on your Order Confirmation email, and may not be shown during the checkout process. As long as you enter a ...

  • Can orders be combined for shipping?

    We always try to combine orders into one shipment, but we cannot guarantee this will be done, as different products have different production times. ‚ÄčIf we are able to combine ord...

  • Do you ship outside of the United States?

    Yes, we can ship internationally. Shipping is charged at cost, which is based on the carrier charge and may vary depending on the size and weight of the package, and the destinati...

  • How do I request a Reorder or Remake?

    To request a Reorder or a Remake of an order: Sign in to your account at Locate the order you wish to Reorder or have us Remake, and click on that order num...

  • Why is there a $0.10 charge on my credit card?

    When you place an order with Bay Photo Lab, we apply a pre-authorization charge of $0.10 to your credit card. This validates that the card is real and active before your order is p...

  • Why was my Shipping Method changed?

    If the items in your order do not qualify for the shipping method you selected, or if you are shipping to a P.O. Box and have selected a shipping method that will not deliver to P....

Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found