At Bay Photo, we’re committed to providing a secure and seamless experience for our customers, which is why we’re upgrading our customer account dashboard. As part of this re-platforming, you’ll now log in using your email address instead of your customer ID - offering enhanced security and a more intuitive way to access your account.
This update requires you to verify your account information, which can be done in a few quick steps. Below, we’ve answered some frequently asked questions to help guide you through the transition.
Follow these Steps to update & verify your Account:
- Click this Link
- Fill out your Customer ID and Password
- Select Continue
- Fill out the form
- Select Update my account
- Look for a confirmation email where you will need to confirm your account
- Log into your account
FAQs
How long will I be logged out of my account?
MyBayPhoto will go into maintenance mode on Wednesday April 2nd. The maintenance mode is estimated to last 15-20 minutes. Once the system is back up, you will need to follow the account update steps listed above to log back into your account.
What is changing?
I filled out the account update form but still can't log in
If you have completed the forms to update your account to the email log in, it is essential to confirm your email address prior to logging in. An email will be dispatched to the address you provided in the account update form, containing a "Confirm my account" button. You must click this button to complete the verification process.
If you are not seeing the email, please check your spam folders first and contact Customer Service if you still do not receive the email.
I want to update my account to email log in but cannot remember my password
You can reset your password by clicking this link: Reset Password
Once your password is reset, you will be directed back to the account update form to complete the process.
Will the log in for ROES be changing?
You will still log into ROES with your customer ID and password. If you have already logged into ROES once, you will stay logged in.
I have multiple accounts, can I use the same email address?
No, all accounts must have a unique email address. If your email provider allows for sub-addressing, you can use this to create unique email addresses.
Still need further assistance? Contact our Customer Service team.