Getting Started
Orders & Accounts
- Why is there a $0.10 charge on my credit card?
- Do you ship outside of the United States?
- How can I check the status of my order?
- Why was my Shipping Method changed?
- How do I view my Payment Activity Summary?
- How Do I Put My Resale Permit On File?
Troubleshooting & Help
- Mac OS - interface stalls when dragging + dropping multiple images into a product
- Message from ROES: "Only JPEG and in some configurations TIFF can be placed in an order..."
- Why don't some fonts display correctly in Bay ROES?
- Unable to launch Bay ROES on macOS Sierra
- Advanced Troubleshooting
- Are There Discounts or Coupons Available?
Downloads & Resources
Bay Designer
Bay ROES
- How to Save Orders in Progress
- My images are in Photos/iPhoto. How do I get them into Bay ROES?
- When I try to load images into ROES, all the filenames are gray and I can't select them.
- How to migrate your Favorites to the new version of Bay ROES
- System Requirements for Bay ROES
- Bay ROES Tips & FAQ
Online Ordering Videos
Video Tutorials
- Using "Favorites" in Bay ROES
- Designing & Ordering Books & Albums Online
- How to Create Custom Packages in Bay ROES
- How to Move the Palettes in the Bay ROES Interface
- How to Order Clusters & Splits in Bay ROES
- How to Order MetalPrints in Bay ROES
News, Tips & Spotlights
- A Week's Worth Of Inspiration To Help You Pass The Time Indoors - Project 1 of 7: File Organization
- 4 Unique Photo Gift Ideas This Holiday Season
- A Week's Worth Of Inspiration To Help You Pass The Time Indoors - Project 2 of 7: Revamp Your Brand
- A Week's Worth Of Inspiration To Help You Pass The Time Indoors - Project 3 of 7: Personal Projects
- A Week's Worth Of Inspiration To Help You Pass The Time Indoors - Project 4 of 7: Educate Clients & Encourage Print
- A Week's Worth Of Inspiration To Help You Pass The Time Indoors - Project 5 of 7: Print Your Personal Images
Products & Services
- Product Discontinuations of 2026
- 2025 SEP Update FAQs
- Xpozer Product Demo
- Wood Prints Product Demo
- Pacific Album Photographic Page Surfaces
- MetalPrints Product Demo
General Info
- 2025 SDS Sunset and Sports & Events Online FAQs
- Can orders be combined for shipping?
- How can I place an order?
- Why is my promo code not applied?
- Returns & Exchanges
- Current Production Times